Transformation of business: shift to the subscription economy
Software as a Service, a form of cloud computing service model of software users. SaaS subscription model: key features, market drivers and constraints. Impact of SaaS subscription services business in the economy and society in Russia and abroad.
Рубрика | Маркетинг, реклама и торговля |
Вид | дипломная работа |
Язык | английский |
Дата добавления | 23.10.2016 |
Размер файла | 483,8 K |
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"Everything in Basecamp is carefully considered"
Help manage all the important information in your life
Landing Page (Official Site):
basecamp.com
https://evernote.com
Simplicity
5/5
5/5
Usability
3/5
5/5
Utility
5/5
5/5
Call to action button
Yes
Yes
Service Features
Promotions
No
No
Compliance with law
Yes
Yes, Report on the information transparency
Security and privacy
Use of HTTPS protocol, privacy policy
Multifactor authentication
Use of HTTPS protocol, privacy policy
Multifactor authentication
Data backup
Backup in multiple locations
Backup in multiple locations
Team support: communication channels
Newsletter
Email support
Feedback form
Blog
Email support
Feedback form
User community
Blog
Social accounts
Facebook, Twitter (active support), Instagram
Facebook, Twitter, YouTube, Google+, LinkedIn
Help Desk
FAQs & Help Guides, Podcast
Educational desk with tutorials
Partnership programs
Yes
Yes
Online payment
Yes
Yes
Mobile app
Yes
Yes (+computer app)
Integration with popular cloud services and applications
With more than 30 SaaS solutions
With more than 30 SaaS solutions
User interface
Friendly
Friendly
installation and cuztomization
Simple
Simple
Crossplatform solution
Yes
Yes
Trial access
60 days
No
Free access with limited options
Yes
Yes
Gamification
Available soon
Yes
Additional extensions (applications)
Yes
Yes
English language
Yes
Yes
Company ideology
Yes
Yes
SaaS Solution |
Xero |
Aircall |
|
Category |
Accounting |
Communication |
|
Business model |
Subscription billing: * Starter * Standart * Premium Montly Customer Type: * Small Business * Medium Business * Startup |
Subscription billing: * Starter * Premium * Enterprise Montly/Annual payment Customer Type: * Small Business * Medium Business * Startup |
|
Key idea |
"We help small businesses thrive worldwide" |
"Make your phone support easier" |
|
Landing Page (Official Site): |
https://www.xero.com |
https://aircall.io/ |
|
Simplicity |
5/5 |
5/5 |
|
Usability |
5/5 |
5/5 |
|
Utility |
5/5 |
5/5 |
|
Call to action button |
Yes |
Yes |
|
Service Features |
|||
Promotions |
No |
No |
|
Compliance with law |
Yes |
Yes |
|
Security and privacy |
Use of HTTPS protocol, privacy policy Multifactor authentication |
Use of HTTPS protocol, privacy policy Multifactor authentication |
|
Data backup |
Backup in multiple locations |
Backup in multiple locations |
|
Team support: communication channels |
Phone support Email support User community, feedback form Blog |
Phone support Email support Online consultancy, feedback form Diagnostic service Blog |
|
Social accounts |
Facebook, Twitter, YouTube, Google+, LinkedIn, Instagram |
Facebook, Twitter, LinkedIn |
|
Help Desk |
videos, webinars, self-paced learning, Podcast |
Demo in request, FAQ, Knowledge base |
|
Partnership programs |
Yes |
Yes |
|
Online payment |
Yes |
Yes |
|
Mobile app |
Yes |
Yes |
|
Integration with popular cloud services and applications |
with more than 400 SaaS solutions |
with 12 SaaS solutions |
|
User interface |
Friendly |
Friendly |
|
installation and cuztomization |
Simple |
Simple |
|
Crossplatform solution |
Yes |
Yes |
|
Trial access |
30 days |
14 days |
|
Free access with limited options |
No |
No |
|
gamification |
No |
No |
|
Additional extensions (applications) |
Yes |
No |
|
English language |
Yes |
Yes |
|
Company ideology |
Yes |
Yes |
|
SaaS Solution |
Wrike |
Zoho CRM |
|
Category |
Work management&Collaboartion |
Business management system |
|
Business model |
Subscription billing: * Professional * Enterprise Annual payment Customer Type: * Small Business * Medium Business * Startup |
Subscription billing: * Starter * Professional * Enterprise Montly/Annual payment Customer Type: * Small Business * Medium Business * Startup |
|
Key idea |
"Go beyond traditional task and project management" |
"Close more deals in less time" |
|
Landing Page (Official Site): |
https://www.zoho.com/ |
||
Simplicity |
5/5 |
3/5 |
|
Usability |
5/5 |
5/5 |
|
Utility |
5/5 |
5/5 |
|
Call to action button |
Yes |
Yes |
|
Service Features |
|||
Promotions |
No |
No |
|
Compliance with law |
Yes |
Yes |
|
Security and privacy |
Use of HTTPS protocol, privacy policy Multifactor authentication |
Use of HTTPS protocol, privacy policy Multifactor authentication |
|
Data backup |
Backup in multiple locations |
Backup in multiple locations |
|
Team support: communication channels |
Blog Consultation service Email support |
Blog Users community Email support |
|
Social accounts |
Facebook, Twitter, YouTube, Google+, LinkedIn, Pinterest |
Facebook, Twitter, LinkedIn |
|
Help Desk |
Knowledge base, video tutorials, webinars, tour of Wrike/demo |
Educational desk: videos, webinars, tutorials, demo videos/tour |
|
Partnership programs |
Yes |
Yes |
|
Online payment |
Yes |
Yes |
|
Mobile app |
Yes |
Yes |
|
Integration with popular cloud services and applications |
with more than 30 SaaS solutions |
with more than 50 SaaS solutions |
|
User interface |
Friendly |
Not-friendly |
|
installation and cuztomization |
Simple |
Hard |
|
Crossplatform solution |
Yes |
Yes |
|
Trial access |
14 days |
15 days |
|
Free access with limited options |
Yes |
No |
|
gamification |
No |
No |
|
Additional extensions (applications) |
Yes |
Yes |
|
English language |
Yes |
Yes |
|
Company ideology |
Yes |
Yes |
|
Application 5
Clients' feedback collected from the next leading business software review platforms (G2Growd, GetApp, StartPack)
Solution |
Prons |
Cons |
Feedback from |
|
Kontur Elba |
1. Efficient phone support 2. Friendly interface, responsive support 3. We are satisfied with the service security 4. Service is similar to regular mail service, so it is easy to understand, and there are enough features |
https://startpack.ru/application/elba-accounting-for-entrepreneurs |
||
CRM Simple business |
One of the best in the CRM market. 2. The program is easy and convenient. 3. Feature set is impressive. 4. Quick expert help 5. Efficient responds 6. Support is one of the best in the Russian internet 7. You can create a site on a platform of "Simple Business" 8. There is an adequate mobile version 9. Good regular updates |
https://startpack.ru/application/prostoy-business |
||
Mango Office |
1. CRM is really inconvenient 2. Weak efficiency of support. 3. No individual approach. 4. Client orientation is at law level 5. Too big amount of reports 6. High prices comparing to competitors |
http://iprating.ru/mango-office/ |
||
Bitrix24 |
1. Data storage with drives and |
1. Bitrix administration panel is very complex. It is hard to use 2. Helpdesk doesn't answer fast enough 3. Poorly written interface 4. Support personal has difficulty communicating in English |
https://www.g2crowd.com/products/bitrix24/reviews?&page=4 |
|
shared access is excellent.* |
5. Customer service is dreadful.Response to issues inaccurate and/or not well explained 6. The lack of support, poor or lacking available tutorials which go through standard setup procedures 7. Design is really cheap 8. Could work better (about the amount of notifications and email) 9. The integration with google drive and google apps is not the best and can be improved |
|||
amoCRM |
1. Not difficult to handle, is available to anyone 2. Easy entry - you can just start working after installation |
1. Extremely weak technical team 2. All the problems are recorded, without any feedback of the decisions 3. Tech support does not know all the information about the product …they can't explain many things, and sometimes you have to explain how their program works |
https://startpack.ru/application/amocrm-online |
|
Megaplan |
1.Good interface |
1. Super slow tech support, your problems just kill few months 2. The same functionality can be found in lower-cost projects 3. Slow interface 4. Mobile applications is a nice bonus but a huge amount of spam is very annoying |
https://startpack.ru/application/megaplan-business-automation |
|
PlanFix |
1. Easy and intuitive operation interface 2. Very flexible system. Set up is possible (and necessary) to fit your needs 3. Client oriented support.The feeling that a support is sitting next to you as they react very quickly. A team of PF considers your wishes and modifies the system to your needs 4. A blog with lots of information on how to operate the system 5. The correct ideology: nothing superfluous, the way to simplicity, at the same time, extensive customization options |
1. No mobile application |
https://startpack.ru/application/planfix-project-management |
|
Worksection |
1. No one was specially educated in the system, everything is intuitively understandable 2. Adequate team quite fast responds to suggestions of improvements 3. It is easy to stop use it as all data are saved 4. User-friendly interface and planning 5. Good mobile app |
https://startpack.ru/application/worksection-project-management |
||
Adobe Creative Cloud |
1. Good idea of having all the package and that I could work and learn from all of them or at least some of them. 2. Each product provides more than enough tools for a graphic designer or prepress technician to get the job done |
1. Piecemeal updates to some products and not others 2. It could be a better option to buy one or two of Adobe's products upfront rather than pay a monthly fee for software you won't use. 3. I do think the subscription model might be expensive and a turn off to those that may not need every single product available in the bundle. 4. The price is very expensive, especially for people that work as freelance |
https://www.g2crowd.com/products/adobe-creative-suite/reviews |
|
Microsoft Office 365 |
1. Nothing much to complain about, it works just fine 2. The access to mobile and outlook app has been a real improvement as my calendar and contacts finally sync properly 3. The ease of access and single version approach that this brings 4. This product is used all around the world 5. I really like the idea of paying a monthly cost and always having the most up-to-date software as opposed to paying a large up front cost every couple years 6. The apps developed to support 365 on iphone and ipad are pretty good and usable.7. Excellent online support |
https://www.g2crowd.com/products/office-365/reviews |
||
Basecamp |
1. Easy to use 2. Good web application 3. Nice onboarding very good looking 4. Fantastic customer help/support. Quick and informative. 5. Wish it was integrated with industry tools a bit more. 6. Good pricing, the option of free version |
1. Over the years, BC became clumsy and slow 2. Weak development 3. Too many changes for the past year |
https://www.getapp.com/project-management-planning-software/a/basecamp/ |
|
Evernote |
1. I haven't come across any major flaws. I can't point out any feature that I dislike. 2. Evernote is quite easy to use and self-explanatory. 3. The free version is already feature-rich |
1. No tool or tutorial to walk through quickly 2. No student discount for subscriptions 3. There are parts of Evernote that are user-friendly and then others just don't make sense, or aren't clear for the user. 4. It became seriously annoying with notifications about explaining new features |
https://www.g2crowd.com/products/evernote/reviews?&page=5 |
|
Xero |
1. Xero is clean, easy to use and feature rich. 2. A simpler platform that gets the job done 3. Being able to maintain all the bills and invoices online is perfect and reduces the paperwork in the office. 4. Cost effective product |
1. The payroll aspect is not fully developed and can not compete with other dedicated payroll processors on price. 2. It is not necessarily intuitive, and you will need training from someone who knows what they are doing and I highly recommend working with an accountant who is familiar with it so that they can set it up and test it for you. |
||
Aircall |
1. Aircall app for iphone is very good and convenient as well. 2. Makes my job eassier and more professional 3. It's super simple to setup and use even for non-technical people 4. The user interface is really nice, 5. They are developing new features very quickly 6. Aircall actually has premium features without the premium cost 7. Simple, fast and with high level quality 8. The integration with Slack is also a huge bonus. 9. The team is very reactive: anytime we have a question, it's answered in the day. |
1. Lack of cross platform support for phones 2. There are much cheaper solutions |
https://www.g2crowd.com/products/aircall/reviews |
|
Wrike |
1. Plenty of educational materials on their blog 2. The support team is fantastic 3. Continues improvement 4. It helps bring a team together 5. The ease of use 6. The powerful set of features |
1. Mobile apps don't mesh really well with the desktop client 2. The interface and usability do not feel very modern 3. "Wrike Club" (lame rewards program) icons clutter up the interface |
https://www.g2crowd.com/products/wrike/reviews |
|
Zoho CRM |
1. It has a lot of integrations and works great 2. More than enough functionality and flexibility to adapt to business 3. Very accessible price for this range of products |
1. Paid mobile access not very fun to use 2. No sync account info with a contact 3. Getting started is not so easy 4. The UI is not very pleasant 5. Iphone app, Android app, ipad app fails to sync with the server. |
https://www.getapp.com/customer-management-software/a/zoho-crm/reviews/ |
|
Application 6
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