Иностранный язык. Сфера сервиса (английский язык)

Exercise 11. Word-building. Use these suffixes to form nouns and give translations to the words.

-ee: address, pay, employ, refer, trust.

-er: teach, employ, pay, play, hunt, buy, produce.

-ment: employ, develop, pay, agree, achieve, treat.

Things to do

Task 1. Speaking.

Read the quotation: "Like all great travelers, I have seen more than I remember and remember more than I have seen" (Benjamin Disraeli).

- Remember your last trip.

- Tell what things you remember best e.g. holidays, views, people you have met, food associated with a special place or occasion, music associated with a special place or occasion.

Task 2. Write a letter to a friend about visit to a place.

Use the plan:

Dear John,

Introduction- opening remarks, state place where you stayed, length of staying.

Main part - describe the place, say what you did there, tell about interesting occasions happened with you.

Conclusion - closing remarks.

Yours / Your sincerely / Bye,

Edward.

Task 3. In pairs, choose four or more of the questions to talk about.

a. What makes a good holiday in your opinion?

b. What problems can people have when they go on holidays?

c. What are the advantages and disadvantages of going on a package holiday?

d. How can knowing of a foreign language help on your holiday?

e. How do you think tourism will change in the future?

f. Are there any countries you would never visit? Why not?

g. At what age do you think teenagers should be allowed to go on holiday on their own?

Task 4. Writing a report.

* Imagine that you work for your local tourist office. Your manager asked you to visit a new tourist attraction (for example a theatre, museum or disco) in your area. Now you must write a report for your manager.

* Describe the attraction, say what it has to offer to tourists and comment on its good and bad points.

Begin your report like this:

To: Mr. Brown

From: Monica Phillips

Subject: Toy Museum

Date: 24^th July

Then write the introduction: As requested I…My finding are presented / outlined below.

After that write information about the place under the appropriate headings - prices, facilities, services, hours of work etc. In the end give your conclusion - I would like to suggest / I therefore recommend.

UNIT 7. AT THE CUSTOMS

So many men so many minds.

A friend in need is a friend indeed.

A great ship asks for deep waters.

Assignments

Task 1. Translate the words into Russian and write words they are formed from.

Unreality, changeable, explanation, successful, imperfect, assistance, well-being, railway, difficulty, profitable.

Read and translate the text

Going through the Customs

The rules for passengers who are going abroad are similar in most countries but sometimes there might be a slight difference in formalities.

If, for instance, you are supposed to begin with going through the Customs, you'd better fill in the Customs declaration before you talk to the Customs officer. An experienced customs officer usually smells a smuggler, but he may ask any passenger routine questions, for instance, 'Have you got anything to declare?' or 'Any spirits, tobacco, presents?' The usual answers would be, 'Yes, I've got some valuables, but I've put them all down in the declaration', or 'I've got two blocks of cigarettes for my own use' or something of that kind.

Then you go to the check-in counter where your ticket is looked at, your things are weighed and labeled, a claim-check for each piece of luggage is inserted in the ticket and you are given a boarding pass, which has a seat number on it. Of course, if your luggage weighs more than twenty kilos, you have to pay extra. The next formality is filling in the immigration form and going through passport control. The form has to be filled in block letters. You write your name, nationality, permanent address and the purpose of your trip.

In most countries there is also a security check when your luggage is inspected. This is an anti-hijacking measure, and anything that might be dangerous or disturbing to other passengers must be handed to one of the crew and only returned to the owner after the plane has reached its destination.

After fulfilling all these formalities you go to the departure lounge where you can have a snack, read a paper, buy something in the duty-free shop and wait for the announcement to board the plane.

Some of these formalities are repeated when you arrive at your destination. The customs declaration and the immigration form are often filled in on board the plane. At the airport you may be met by a specially trained dog who will make sure that you are not carrying drugs, and the immigration officer might want to know at whose invitation you are coming and whether you have a return ticket.

There is another inconvenience you have to be prepared for when travelling long distances by plane. It's the jet-lag, a difference between the time you are accustomed to and the new time. At first you won't be feeling very well because of it, but don't worry - it won't take you long to get used to it.

Customs System

Russia

Russian customs system is pretty much the same in terms of allowing some things and not allowing others. Naturally, weapons, drugs, and dangerous chemical substances are not allowed aboard. Everything you can bring in, but the quantities should make it apparent the item is not brought here for sale. These quantities are: not more than 250 cigarettes, one bottle of liquor, and two cameras. If you want to bring in more, be ready to pay duty on them. It is useful to declare all valuable things you bring in, that is jewelry, computers, electronic devices, etc. Your baggage should not be more than 50 kilograms (110 pounds), otherwise you will have to pay custom tax. It is usually $5 per kilogram. This rule works not all the time, but just do not forget about that. If you plan to bring in medication that is not intended for personal use, you may face certain problems at the customs, for there are serious limitations on that. If you bring in a prescription medication, be sure to take your prescription with you. If you decide to bring in more than $500 in cash, you should officially declare the sum (it is not allowed to take more than $1500 outside the country if the money was not declared before that).

When you arrive in a Russian airport, you will get two forms. You should fill out one of them then and there, and you must keep the other one with you until your departure to declare the things you are taking out. Please keep the receipts of valuable things you buy in Russia. A person may not leave Russia with items which all in all are more than $3000 in value. It is not recommend you to buy any antiques or items of historical and cultural value, because in this case you will have to provide the supporting documents to the customs officers. Since the requirements of these supporting documents are not defined exactly, you may have some unpleasant moments. So it is better to avoid buying things like that unless you absolutely must. Religious icons and paintings are items which cause the greatest number of problems.

Finland

Customs regulations in Finland for both EU and non-EU travelers are controlled by the Finland Customs Department. To make sure your arrival in Finland goes smoothly, here are the current customs regulations in Finland:

- Typical travel items like clothes, cameras, and personal goods for the purpose of your visit can be taken through customs in Finland duty free, without having to be declared (green customs line upon arrival in Finland, blue customs line for EU citizens). Going through one of those customs lines is for travelers without anything to declare, but customs does random checks. If they find something that should have been declared, you may be charged double the import tax.

- Finland customs allows travelers to bring as much currency as they would like. There are no restrictions.

- The allowable limit per adult is 200 cigarettes or 250 gr of tobacco for non-EU citizens. Travelers living in the EU have no restrictions on tobacco, as long as it's a sensible amount for personal use.

- Customs lets less than 22% alcohol if you're 18 or over, and more than 22% alcohol if you're at least 20. Limit: 1 liter of spirits or 4 liters of wine or 16 liters of beer can be brought into Finland.

- Finland allows travelers from the European Economic Area to bring personal prescription medicines (up to a one year supply) without a customs declaration. All others can bring a 90-day supply of personal prescription drugs to Finland. A formal doctor's note may be requested by customs officials.

- They don't allow to bring illegal drugs, prescription medicines not for personal use or in large quantities, weapons (includes knives) and ammunition, copyright infringing works, plants, fireworks, endangered animals' furs, exotic animals and items made from such.

Great Britain

For the Russian citizens the visa is necessary for entrance on territory of Great Britain. Import is forbidden: weapons, drugs, knives, false coins and banknotes, meat, birds and bird's eggs, plants, medicines, etc. You can take out duty-free:1 l of strong spirits, 2 l of wine, 200 cigarettes, either 50 cigars, or 250 gr. of tobacco.

Canada

As the tourist, you can import some things into Canada, as your personal luggage. The personal luggage includes clothes, accessories to productive leisure (tent, a backpack, etc.), sports equipment, the chamber, the tape recorder and even the personal computer. Cars, vessels and planes also enter into concept "personal luggage". If your age is enough for alcohol you can import 1.5 l of wine or 1 l of liquor, or 24 x 355 ml of beer. If you are full of age, you can take 200 cigarettes, 50 cigars and 200 gr. of tobacco.

Germany / France

You can import tobacco products: 200 cigarettes, or 100cigarillos or 50 cigars, or 250 gr of tobacco; 1 l of spirits over 22 % vol. or 2 l of fortified wine or sparkling wine or 2l of still wine; 50 gr of perfume. Travelers must be aware that certain wildlife animals or plants are protected by the Convention of Washington (CITIES). The importation of these specimens is strongly restricted following the Community rules implementing the CITIES-Convention. Pet owners have to respect the Community rules on movements of pet animals. Prohibitions and restrictions in the following areas are covered by national legislation: drugs, medicines, weapons, explosive materials, pornographic materials. Travelers holding a valid ticket for a destination outside the EU can buy goods free of duty and tax in so-called "tax-free shops" in airports and ports. There are no limits as to the quantity or value of the goods that can be purchased duty and tax free.

Words and expressions

overseas passport - заграничный паспорт

similar - подобный, похожий

to weigh - взвешивать

to prohibit - запрещать

to declare - вносить в декларацию

luggage - багаж

customs officer - работник таможни

to pay customs (duties) - платить таможенную пошлину

to fill in - заполнять

measure - мера

block letters - печатные буквы

snack - легкая закуска

destination - назначение, цель

duty-free - не облагаемый таможенной пошлиной

drug - наркотик

convenience - удобство, комфорт

to go through the customs - проходить таможенный досмотр

currency - валюта

valuable - ценный

commodity - товар

explosive - взрывчатое вещество

personal belongings - личные вещи

to conceal - скрывать утаивать

Embassy - посольство

duration of the visit - продолжительность визита

Consulate - консульство

single /multiple visa - однократная /многократная виза

Task 2. Match the English and Russian equivalents.

drug вносить что-либо в декларацию

lawвзвешивать

at the customsзапрет

to weighзакон

to declare smthнаркотик

commodity в таможне

prohibitionтовар

Task 3. Give the English equivalents.

Например, ценный, объявление, отличие / различие, билет, декларация при въезде / выезде, неудобство, печатные буквы, багаж не облагаемый таможенной пошлиной, цель, работник таможни.

Task 4. Translate underlined words and phrases into English.

1. You write your name, nationality, постоянный адрес и цель of your trip.

2. В аэропорту you may be met by a specially trained dog who will make sure that you are not carrying наркотики.

3. Правила for passengers who are going abroad are похожи in most countries.

4. The immigration officer might want to know чье приглашение you are coming and whether you have обратный билет.

Task 5. Practice the following dialogues.

1. Business Visa.

Secretary: Consular Department. Mr Horn: Good morning. This is Horn speaking. Secretary: Good morning, Mr Horn. Could I help you? Mr Horn: Five days ago I sent you my passport to obtain a business trip to Russia. Secretary: Wait a minute, Mr Horn. I'll make some inquiries. (After two minutes' interval.) Yes, Mr Horn, we have your completed application form and your passport. But you did not send us three passport-size photographs.

Mr Horn: I'm afraid I didn't. The thing is, I don't have them.

Secretary: Then go to the local photographer and have the pictures taken.

Mr Horn: Thank you. If I send the photographs tomorrow, when can I have my passport back?

Secretary: We need at least seven clear days to issue a visa. In your case we'll do it in three days.

Mr Horn: You are very kind, thank you. Good-bye.

Secretary: Good-bye, Mr Horn.

2. Tourist Visa.

Miss Dodge: Good afternoon. Could I speak to somebody from the Russian Consular Department, please?

Secretary: Good afternoon. Secretary's speaking.

Miss Dodge: My name is Dodge. I am going to visit Russia as a tourist.

Secretary: You are welcome. Miss Dodge.

Miss Dodge: Should I apply for a visa personally or by post?

Secretary: Any way you wish.

Miss Dodge: What documents should I submit to the Consular Department, please?

Secretary: A completed application form, your passport, three recent passport-size photographs, and a letter from your travel agent. Miss Dodge: Do I have to get in touch with a travel agency? Secretary: Yes, Miss Dodge. All individual tourist trips to Russia are arranged through the "Intourist" Travel agency. Miss Dodge: Can't I arrange it through the Consular Department? Secretary: I'm afraid, Miss Dodge, you cannot. It is done for your convenience. The "Intourist" will take care of the tickets and your hotel accommodation in Russia. Miss Dodge: Thank you very much. When you are open? Secretary: Monday through Friday. Our Consular office is closed on Saturdays and Sundays and on all legal holidays. Miss Dodge: Thank you again. Miss Secretary. Secretary: You are welcome. Good-bye.

Miss Dodge: Good-bye.

Task 6. Read and retell the stories.

1. A Clever Old Man

An Englishman was travelling in Alaska, in a village there he met an old man who was nearly one hundred years old. He could hardly read, and he couldn't write at all, but he knew a lot of interesting things about medicine, science and industry. As the old man told his stories, the Englishman grew more and more interested in him as a person. "And he has learnt all this without books, far from modern civilization! He's the cleverest man I've ever met!" he thought. "Could you tell me a few things about the near future?" he asked. "Certainly!" the old man answered. "It's going to get colder next week, some important visitors are coming to this country and the president's going to give them an interview next Wednesday". "Fantastic!" the Englishman exclaimed. "How did you find all that out?" "I heard it on the radio," was the answer.

2. What does 'GB' Mean?

An Englishman, who couldn't drive, bought a car. As he had to learn to drive, he went to a driving school and took driving lessons. While he was learning, he had a large 'L' plate on the back of his car to show that he was a learner. After some time he took the driving test and passed it. He got a driving license and was then able to drive without the 'L' plate. He decided to spend his holiday abroad, and so he had to fix a 'GB' plate on his car, because every car that leaves Great Britain must have a GB' plate on it. One day his little son was playing with another boy, and they were discussing the new car. "Why did your father have an 'L' on the back of his car at first, and now a 'GB'? What does that mean?' the other boy asked. "Well," the car driver's son answered, 'That's very simple: 'L' means learning, and 'GB' means getting better."

GRAMMAR EXERCISES

Grammar Revision:

· Adjectives

· Degrees of comparison

· Word-building

Exercise 1. Give comparative and superlative degree of the following adjectives.

Thin, joyful, yellow, comfortable, polite, shy, dry, free, narrow, deep, right, real, sweet, grey, complete, glad, happy, good-natured, wide-spread, well-known, bad, busy, well, little, many, wonderful, popular, clearly.

Exercise 2. Use the appropriate form of the adjectives in brackets.

1. He is the (amusing) person you have ever met. 2. The (near) house is 15 miles away. 3. She is much (young) than your sister. 4. He seemed to be (angry) than I expected. 5. She felt (bad) yesterday than two days before. 6. This problem is as (serious) as the others. 7. This wine is (good) I have ever tasted. 8. She is a (kind) woman, (kind) I have ever seen. And today she has been (kind) than ever. 9. This bedroom is (sunny) in the house. 10. The opera house is one of the (beautiful) buildings in our city. 11. What is (high) mountain in the world? 12. We offer (low) possible prices. 13. The goods must be (well) packed when they are delivered by sea. 14. The prices will be (high) next month.

Exercise 3. Translate into Russian.

1. The more we work together, the more successful is our cooperation. 2. This brand of coffee is not so expensive as that one. 3. The lower is the price, the more you can buy. 4. John knows Russian as well as English. 5. The more people know about the product, the better they buy it. 6. The more you read, the more you know.

Exercise 4. Choose the correct form.

1. They leave (quick / quicker / the quickest) way they can. 2. This is (great / greater / the greatest) problem she has ever had. 3. My case is not very (heavy / heavier / the most heavy). 4. Of the two skirts, that one is the (smart / smarter / smartest). 5. I am not so (strong / stronger / the strongest) as a horse. 6. China has got (large / larger / the largest) population in the world. 7. Of the three girls, this one is the (pretty / prettier / prettiest). 8. Which is (little/ less / the least) five, fifteen or fifty?

Exercise 5. Choose the correct items.

1. I suppose you know him well - probably better/ more well than anybody else.

2. I can not understand what you are saying. Could you speak a bit slowlier/ more slowly?

3. I would like to change cars oftener/ more often.

4. The younger you are, the easier/more easy it is to learn.

5. I am getting fatter and fatter/ more and more fat.

6. This camera costs twice more than/ twice as much as the other one.

7. He spoke English badly - worse/ more badly than expected.

Exercise 6. Use the appropriate form of the adjectives in brackets.

The Americans are very (proud) of their country. They say that in the USA the buildings are (tall), the cigars are (long), the cars (big), and the girls are (pretty) than anywhere in the world. The English do not always agree. Some say the Americans are (loud), (rich) and (noisy) than any other nationality. Other British people think there are lots of (good) things about the USA like Hollywood, jazz and Superman.

It is true that most American skyscrapers are (tall) than buildings in the UK, but the British think their stately homes are (old) and (beautiful) than anything in the USA. The Americans love coke and hamburgers - people in the UK think British food is much (healthy). Clothes are (cheap) in the USA but fashion design in the UK is (good) than design in the USA.

Exercise 7. Translate into English.

1. Наш директор - старейший и наиболее уважаемый сотрудник этого предприятия. 2. Это текст гораздо труднее, чем тот, который мы переводили на днях. 3. Комната хорошая, но не такая хорошая, как мне бы хотелось. 4. У вина волшебный аромат, но вкус еще лучше. 5. Скажите, пожалуйста, где ближайшая остановка автобуса? 6. Эта проблема не так серьезна, как Вам кажется. 7. Ваша сестра очень талантливая. Пожалуй, самая талантливая из молодых художников. 8. Нам нужен стол поменьше, так как комната небольшая. 9. Я читала обе статьи. Первая значительно занимательнее второй. 10. Она выглядит намного моложе. 11. Сегодня холоднее, чем вчера. 12. Эта машина дороже того, что я ожидал.

Exercise 8. Use these suffixes to form adjectives from the following words.

-ful: beauty, care, doubt, fruit, peace, use.

-less: home, help, use, aim, fruit.

-able : reason, value, accept, read, change.

-y : cloud, fog, frost, wind, rain, smile .

Things to do

Task 1. Answer the following questions. You can find the answers in the text.

1. What are the functions of a customs officer?

2. In what case does a traveler have to pay extra duties?

3. What must be declared in the declaration form?

Task 2. Translate and comment on the following.

- When the passenger enters or leaves the country, he must fill in an entry or exit declaration which is to be produced to the customs officer. What must be filled in?

Task 3. Give your arguments for and against the following saying.

- If you follow the customs instructions and if you do not break any law, you will enjoy your trip abroad.

Task 4. Speaking and Discussing.

1. Interview your partner (a foreign guest) who has come from abroad. Ask him/her about the experience he/she has had going through the customs.

2. Imagine you are going to spend two weeks outside your country. Where would you like to go? Give reasons for your choice and say what you would like to do there.

3. Work in small groups. Take a map and imagine that you have to choose a place - to spend your weekend at, to travel to, to study at, to stay for a year at, to settle for a long time. Express your opinion.

4. Write a letter for your foreign friend describing your latest visit to some interesting (exotic, dull, historical, etc.) place and the experience you have had going through the customs.

5. Project Work:

· Collect as much information as possible about some place (town, city in any other country). Imagine you are going to advertise this place in your local paper (magazine, etc.).

· Discuss the ways of going through the customs and visiting this place with your group.

UNIT 8. MEALS

Eat at pleasure, drink with measure.

An apple a day keeps the doctor away.

Restaurant Management

In any establishment that cooks and serves food from restaurants to sports complexes, school campuses to prison kitchens food service managers coordinate business, human resources and operations-related activities. Their primary objective is to make sure customers are happy with the service and food they receive. Their biggest challenge is hiring, training and retaining good employees.

The standards of service and quality at any given restaurant are set by the restaurant manager. The restaurant manager is responsible for managing every aspect of the restaurant's operation.

Pre-reading task

Task 1. Work in pairs and discuss the following questions.

1. Do you eat any breakfast in the morning?

2. What do you have for breakfast?

3. Who cooks breakfast for you?

4. When do you have breakfast on Sundays?

5. What is a traditional Russian breakfast?

6. Do you have lunch at home or at university?

Meals and Mealtimes in Britain

Task 2. How much do you know about English food? Work with your partner. Ask and answer the following questions.

1. Have you ever eaten English food? If yes, what did you think of it?

2. Would you choose to eat it again?

3. If you have never eaten English food, would you like to try it? Why/Why not? 4. How does English food compare to the food in Russia? 5. Do you think British food has a good reputation or a bad one? Why?

Task 3. True or false?

a) Most British people eat a full English breakfast every day. b) Most British people eat their evening meal between 8pm and 9pm.

c) Many British people eat a roast dinner on Sundays. Read and translate the text

In the UK they have many different names for mealtimes, including `Breakfast', `Brunch', `Elevenses', `Lunch', `Tea', `Dinner' and `Supper'. What people eat and when can vary greatly - in some parts of the UK, people may eat their meals at different times, and in some parts of the UK, `dinner' means `lunch', and `supper' means `dinner'.

Nowadays, people usually eat breakfast between 7:00 am and 9:00 am. Breakfast is considered a very important meal, and is essential to having a good start to the day. In fact, once a year there is a weekly campaign called `Think Breakfast' to encourage people to eat better breakfast! A traditional English breakfast includes sausages, bacon, fried eggs, mushrooms, baked beans, fried tomatoes, and toast with butter. However, these days most people don't eat a traditional breakfast every day, or even at all. This is because it is very unhealthy, and many people don't have time to cook. These days, most people eat a bowl of cereal (made from grains like corn, wheat and oats) with milk, or have a slice of toast with butter. In the winter many people eat a hot cereal called `porridge', which is made from oats. This is especially popular in Scotland.

Lunch is normally eaten between 12:00 pm and 2:00 pm. Because school-children and people at work are very busy, this is normally a quick meal. In fact, many parents give their children a `packed lunch' in a plastic `lunch-box'. This usually consists of a sandwich and a packet of crisps, a piece of fruit and a drink. However, on Sunday people usually have a longer and larger lunch called `Sunday Roast'.

Dinner is eaten in the evening. Children usually eat this earlier, at about 6:30 pm, though many adults eat later, between 7:00 and 8:00 or later. This is usually the main meal of the day, and a time for people to relax and enjoy a cooked meal with friends or family after a hard day at work.

Sunday Roast

A traditional roast dinner otherwise known as a Sunday roast, as it is commonly eaten in the UK on a Sunday, is one of the highlights of British cuisine. It is called a traditional meal because it is known to have been prepared in this way for hundreds of years in Britain, and it is a way of gathering family and friends together on a weekend, to congregate around the centrepiece of a roast. Carving the meat is felt to be the most important and enjoyable part of the meal, once the meat is brought from the oven and placed on the table. The meal will usually consist of a type of meat, usually beef or pork or chicken, with accompanying roasted potatoes and other vegetables, affectionately known as the trimmings. The extra vegetables might include cabbage, carrots, and a green vegetable, such as broccoli or sprouts, if in season.

Words and expressions

bean - фасоль, боб

cereal - блюдо из круп, злаков в виде хлопьев

grains - зерно; хлебные злаки

wheat - пшеница

oats - овес

slice - ломтик, ломоть

porridge - (овсяная) каша

adult - взрослый

to relax - отдыхать

to congregate - собираться

centrepiece - предмет, который ставят в центр

to carve - резать, разрезать

trimming - гарнир; приправа

sprouts= brussels sprouts - брюссельская капуста

Task 4. Answer the questions.

1. What are the names for meals in Britain?

2. When do most people have for breakfast?

3. Why is lunch a quick meal in Britain?

4. What do school-children eat at school?

5. What time is dinner eaten?

6. How is Sunday Roast cooked?

Task 5. Translate into English.

Завтракать, обед, ужинать, еда, традиционная еда, здоровая пища, каша, тост с маслом, собираться за столом, отдыхать.

Eating out in London

Task 6. Before you read, discuss the following with your partner.

1. Where do people usually have a meal

- when they are at home?

- when they are at work?

- when they go out?

2. How often do you eat in a restaurant?

3. When did you last eat out in a restaurant? Was the food good?

4. Was the service good?

5. Did you tip the waiter?

Read and translate the text

Traditionally, England may not be famous for its food. But in the past decade this seems to have changed quite a bit. With the opening of numerous London restaurants that rival many of the top restaurants around the world, London can now rightly consider itself one of the culinary capitals of the world.

Restaurants

London has a wide variety of restaurants, catering to just about every taste and budget. The highest concentration of restaurants can be found around the city center, with Soho containing a sizable collection of tasty eateries.

Good restaurants will usually be very busy on a Friday and Saturday night and booking a table is advised. The most popular time for bookings is between 8 pm and 9 pm. You can book either by visiting the restaurant in person or by telephone. All restaurants in the UK are now a non-smoking area.

For most people, eating out is an informal affair. It's very rare that a restaurant enforces a dress code, although the pricier the restaurant, the smarter the clientele tend to be. In the top end hotels and restaurants you may find some places that require men to wear a jacket, a tiny number of places also insist on a tie. "Smart casual" is fine everywhere else.

Restaurants are one of the few areas of British life where tipping is standard practice; 10% to 15% is usual. Some restaurants will include a 12.5% service charge on the bill, so you need to check in order not to tip them twice. And always try and tip in cash, as some restaurants don't pass on credit card tips to their table staff.

Pubs

Most pubs now serve food as it brings more customers through their doors. Pub food varies in quality from fresh home made produce to re-heated, mass produced menus. Decent pub grub is extremely good value for money and some pubs offer such as two courses for Ј5 or children eat free.

Most pubs serve food at lunchtime, many in the evening and some now stay open all afternoon. Many pubs (especially in quieter areas) will be closed between 3 pm and about 5.30 pm. Closing time will be sometime from 11 pm.

A typical pub menu will offer a variety of choices such as fish and chips, lasagne, curry, chicken pie, salads, pasta, jacket potatoes, steak and grill and sandwiches. Nearly all of these will be accompanied by chips!

Pubs operate in different ways when it comes to ordering but you usually choose a table which will have a number on it. You then decide what you want and at the bar. A waiter will then bring your food to the table.

International and fusion cuisine

Indian cuisine is the most popular alternative to traditional cooking in Britain.

British people love their curries and you will find Indian restaurants up and down the country. Pizza and pasta dishes such as spaghetti bolognese and lasagna are the most popular forms of Italian food. Chinese food is so adapted to Western tastes that Chinese customers may be offered an entirely separate menu. American and Middle Eastern food mostly represented in the take-away sector. French food tends to be considered haute cuisine.

Fast food

Most town high streets will contain at least one fast food giant such as McDonalds, Pizza Hut, Kentucky fried chicken, Subway and Burger King. Fish and chips, kebabs and burgers from a mobile van are also popular fast food choices.

Words and expressions

to rival - конкурировать, соревноваться

to consider - думать, полагать

to contain - содержать в себе, включать

to book - заказывать; бронировать

to enquire - осведомляться, спрашивать

to tip - давать чаевые

to include - включать в себя, содержать в себе

service charge - доплата за обслуживание (в ресторане)

staff - штат, персонал

decent - приличный, пристойный

grub - разг. еда

value for money - то, что стоит свою цену; стоит уплаченных за него

денег

cuisine - (национальная) кухня

curry - карри (острая индийская приправа); блюдо, приправленное

карри (мясное, рыбное, овощное ; подаётся с рисом)

haute cuisine - высокая, изысканная кухня

Task 7. Answer the questions.

1. When is the best time to book a table in a restaurant?

2. Do men always have to wear a tie and a jacket when eating out in London?

3. What amount of money do you have to leave as a tip?

4. Are the pubs open in the afternoon?

5. What kind of food can you order in a pub?

6. What is the best loved international cuisine in Britain?

ORDERING FOOD

Task 8. Look at the menu in one of the restaurants in London.

1. What appetizers and soups do the serve?

2. What can you order as the main course?

3. What are today's specials?

MENU Appetizers and soups Soup of the day Cream of asparagus soup Six oysters Grilled sardines with lemon juice and garlic Smoked salmon Waldorf salad Entrййs Grilled fillet steak served with French fries Pan-fried trout served with tagliatelle Venison steak with pepper sauce served with roast potatoes Grilled lamb chops served with sautй potatoes ……………………………………. All served with vegetables of the day Today's specials Tomato, spinach and eggplant casserole Poached salmon with a ginger and lime juice salmon

Task 9. Read the dialogues in pairs. Take turns to be a waiter and a customer then act out the dialogues.

A

Waiter:	Are you ready to order, sir?
Customer:	Yes. I'd like a steak, please.
Waiter:	Certainly. How would you like your steak cooked?
Customer:	Medium rare, please. And can I have it with rice instead of French fries?
Waiter:	Yes, of course. Would you like a salad or vegetables with that?
Customer:	Yes, a mixed salad would be nice.

B

Waiter:	Are you ready to order, madam?
Customer:	Yes. I'll have the grilled sardines, please.
Waiter:	Grilled sardines, good. And as a main course?
Customer:	I don't know. Well, I can't decide…
Waiter:	May I recommend the pan-fried trout? It's one of the chef's specialities.
Customer:	Oh, yes. All right. But could I have the new potatoes instead of tagliatelle?
Waiter:	Certainly, madam. Would you like the vegetables or a side salad?
Customer:	Oh, I'll have the salad. And could I have …

C

Waiter:	Are you ready to order?
Customer:	Oh, sorry, yes, yes, of course. I'll start with the oysters.
Waiter:	Oysters. Right. And to follow, sir?
Customer:	I'll have today's special: the vegetable casserole. Can I have it with salad, please?
Waitress:	Tomato, spinach and eggplant casserole, fine.

D

Waiter:	Are you ready to order, sir?
Customer:	Yes, I think so. Oh, but first, can you tell me what a Waldorf salad is?
Waiter:	Yes, it's a salad of apples, celery and walnuts with a creamy dressing.
Customer:	Oh, right, well, I'll have that first, then the veal schnitzel. Oh, what are the vegetables of the day?
Waiter:	Broccoli, carrots and baby sweetcorn.
Customer:	Fine, I'll have them. Oh, is it possible to have French fries instead of new potatoes with the veal?
Waiter:	Yes, certainly.
Customer:	Good.
Waiter:	So, that's one Waldorf salad followed by veal schnitzel with French fries and vegetables of the day. And what would you like to drink?
Customer:	Mm...I think...

Task 10. Translate into English.

Официант:	Вы готовы сделать заказ?
Посетитель:	Да, я хотел бы заказать бифштекс.
Официант:	Да, конечно. Как вы хотите, чтобы вам приготовили бифштекс?
Посетитель:	Средне прожаренный. И можно мне рис вместо жареного картофеля?
Официант:	Да, разумеется. Будете заказывать салат или овощи к бифштексу?
Посетитель:	Да, салат "Уолдорф" пожалуй.
Официант:	Хорошо. А как насчет закуски или супа на первое?
Посетитель:	Ах, да. Сейчас посмотрю. Какой сегодня суп дня?
Официант:	Сегодня у нас спаржевый суп - со свежей спаржей.
Посетитель:	Хорошо. Принесите мне суп, пожалуйста.
Официант:	Вино будете заказывать?
Посетитель:	Нет, спасибо.
Официант:	Итак, средне прожаренный бифштекс с рисом и салат "Уолдорф". А также спаржевый суп на первое. Правильно?
Посетитель:	Да, это верно. И можно мне еще хлеб, пожалуйста.
Официант:	Да, конечно. Я вам прямо сейчас принесу.
Посетитель:	Большое спасибо.

Task 11. Read the dialogue given below in pairs. Take turns to be a waiter and a customer.

Task 12. Choose the right answers.

1.	Do we have to wait to be seated?
	a) Yes, the hostess will seat you.
	b) I'll get you some menus.
	c) Yes, how can I help you?
2.	What do you recommend?
	a) Our specialty is grilled trout.
	b) All of our entrees come with fries.
	c) What would you like to drink?
3.	This soup is cold.
	a) I'll get you some bread.
	b) Would you like some dessert?
	c) I'm sorry. I'll get the chef to warm it up for you.
4.	We reserved a table under the name (of) Brown.
	a) I'm sorry, there's no-one here by that name.
	b) Please follow me. I'll show you to your table.
	c) Do you have a reservation?
5.	Can I get a salad with that?
	a) Yes, we have salads on the menu.
	b) I recommend the salad.
	c) Yes, all of our entrees come with a choice of soup or salad.
6.	Where's your restroom? ( = toilet)
	a) It's down the hall to the right.
	b) Yes, you can use the restroom.
	c) Please follow me. I'll show you to your table.
7.	This steak is well done. I ordered it rare.
	a) I'm sorry, I'll get the chef to make you another one.
	b) You can have your steak rare, medium, or well-done.
	c) Is your steak not cooked all the way through?
8.	Do you have Perrier or some other kind of sparkling water?
	a) Unfortunately tap water is unsafe to drink in city.
	b) I'm sorry but we only have non-carbonated (still) water.
	c) Is Coke OK?
9.	Do you accept Visa?
	a) Yes, you can pay cash.
	b) Please pay at the cash register.
	c) Yes, we accept all major credit cards.
10	Should I leave the money with you?
	a) No, please pay at the cash register.
	b) Yes, we accept all major credit cards.
	c) It's our policy.

GRAMMAR EXERCISES

Grammar Revision:

· Modal verbs and their functions

Exercise 1. Correct or not correct?

1. Can you to sing? 2. I may not be here this evening. 3. You don't must open that door. 4. Could you pass the orange juice? 5. Chris may to be here at the weekend. 6. Must I go?

Exercise 2. Add -s or nothing.

1. Ann play__ tennis. 2. Bill can__ swim. 3. Our cat like__ fish. 4. It may__ rain. 5. She must__ pay now. 6. Harry work__ in London. 7. Sue should___ phone her mother. 8. The train seem__ to be late. 9. Bill might__ come__ and see us. 10. Joe want__ to go home.

Exercise 3. Make questions or negatives.

Ann can't speak French. / English (?) - Can she speak English?

Mary must wash her clothes. / do it now (-) - She mustn't do it now.

1. Mike can't swim. / ski (?)

2. John can play football. / tennis ()

3. Marta must play the piano. / sing ()

4. Robert may go to Italy. / go this week ()

5. Ann must work on Saturday. / Sunday (?)

Exercise 4. Write three things that you can do, and three things that you can't do.

1. I can ___. 2. I can't ___.

Exercise 5. Make questions with can.

`Little Mary is ten months old now.'` (walk) `Can she walk?'

`John is starting the violin.' (what/play) `What can he play?'

1. `My brother wants to work in a restaurant.' (cook)

2. ` My daughter's going to Spain.' (speak Spanish)

3. `Bill and Lisa want to buy a house.' (how much/pay)

4. `Can I help in any way?' (drive a bus)

5. `Some colours look bad on me.' (wear red)

7. `I want to learn the piano.' (read music)

8. `My brother is looking for a job.' (what /do)

Exercise 6. Complete the sentences with can, can't, could, may, and may not.

1. You _____ borrow my car. (giving permission; informal)

2. You _____ borrow my car. (refusing permission, informal)

3. _____ I use your phone? (polite; asking for permission)

4. You _____ use the phone, (formal; giving permission)

5. _____ I speak to Mr Jones, please? (formal; asking permission)

6. I'm afraid you _____ see the patient, (informal; refusing permission)

7. Children _____ be left unaccompanied, (formal; refusing permission - written notice)

Exercise 7. Make sentences offering to:

carry somebody's bag - Shall I carry your bag?

1. post somebody's letters

2. do somebody's shopping

3. make somebody's bed

4. read to somebody

5. drive somebody to the station

6. make somebody a cup of tea

Exercise 8. Make offers using the words below.

1. Shall I switch off	something to drink?
2. I'll help	you an umbrella if you like.
3. Would you like me to phone	your coat?
4. Can I take	the light?
5. Would you like	some bags for you?
6. Could I carry	for the doctor?
7. I can lend	you do the washing up.

Exercise 9. What would you advise to the people in the following situations?

Peter's got a bad cold. - I think he should go to bed. / I don't think he should go to university.

1. Jenny and Tony are only sixteen, but they say they want to get married.

2. I've lost my cheque book and credit cards.

3. Keith wants to drive home, but he hasn't got his glasses.

4. My tooth hurts.

5. There's a hole in my shoe. I only bought them last week!

6. Ann's phone bill was enormous! Ј300!

7. My children spend all their pocket money on sweets.

8. Kate's crying because I pushed her. It was an accident.

Exercise 10. David and Sally are talking about Sally's car. Complete the dialogue with should, shouldn't, ought to and had better.

D:	You 1) _____ really do something about your car.
S:	What do you mean?
D:	It's in terrible condition. You 2)___ get a new one before the police stop you.
S:	But I can't afford a new one!
D:	Well, you 3) _____ at least have the exhaust seen to. And you 4) ____ have the brakes repaired before you kill somebody.
S:	I suppose I 5) _____. But you 6) _____ lend me some money to pay for the repairs.
D:	Sally, have you spent the money I lent you last week? You 7) ___ have spent it all!

Exercise 11. Which of these things do you have to do? Which don't you have to do? Write true sentences.

I don't have to wear a uniform.

start at 8.00 in the morning	do a lot of writing
wear a uniform	go to meetings
go to university on Saturdays	make phone calls all day
work/study in the evening	be polite all the time
sit at desk all day	concentrate hard

Exercise 12. Translate into English, using must or have to.

Мне приходится вставать очень рано. 2. Ему пришлось вернуться в гостиницу, так как вылет его самолёта задерживался. 3. Тебе надо будет ещё раз позвонить им. 4. Она знала, что должна всё объяснить им. 5. Вам нужно найти специалиста, который мог бы взяться за это дело. 6. Мне не нужно быть там раньше трёх часов. 7. Я должен оставаться здесь весь день? 8. Так как я должен был быть там ровно в пять, мне пришлось взять такси.

Exercise 13. Rephrase the following sentences in as many ways as possible.

It is possible that Sue will be late this evening.

Sue may/might/could be late this evening. / Sue is likely to be late this evening.

1. The guests are supposed to arrive at 8 o'clock.

2. It wasn't necessary for Toby to go to school today.

3. I advise you to book a table in advance.

4. They are obliged to wear helmets at work.

5. You are to wait here until the manager arrives.

6. Steve managed to repair the bike after trying for two hours.

7. Perhaps we will go to Italy for a holiday next summer.

8. We were obliged to wear uniform for school.

9. You aren't allowed to run in the corridors.

10. How about inviting some friends over for dinner?

11. It isn't necessary for you to buy me a present.

12. Do you mind if I use your telephone?

13. Would you like me to clean the windows for you?

14. How about going for a walk this afternoon?

Exercise 14. Answer the questions in A using must or can't, give a reason from B. Are they Greek? - They can't be Greek. They speak Italian.

A		B
Are they Greek? Is he ill? Are they asleep? Is he happy? Is he a doctor?		He's too young. She's just passed her driving test. They're speaking Italian. Their bedroom lights are off. He's got a high temperature.

Exercise 15. Rephrase the sentences using the correct form of the words in brackets.

I'm sure she is in bed. (must) - She must be in bed. It's impossible that they missed the plane. (can't)- They can't have missed the plane.

1. We'll probably arrive before 11 o'clock. (should).

2. Perhaps he was ill. (may).

3. Perhaps she'll phone later. (might)

4. I'll probably be at home by 6 o'clock. (should).

5. Perhaps they went home. (could)

6. It's impossible that he's telling the truth. (can't)

7. I'm sure you've heard the news. (must)

8. Perhaps I won't go out this evening. (may)

9. It's impossible that she saw us. (can't)

10. I'm sure the bus has left. (must)

11. Perhaps he didn't apply for the job. (might)

12. She'll probably be here soon (ought to)

Exercise 16. Complete the sentences using must or can't, as in the example.

I'm sure she has gone on holiday. She_____. (She must have gone on holidays).

1. I'm certain he doesn't know the secret. He _____.

2. I'm certain Mike hasn't got a new car. Mike _____.

3. I'm sure Susan has paid the phone bill. Susan _____.

4. I'm sure they don't live here. They _____.

5. I'm sure they left the party early. They _____.

6. I'm certain he didn't call me. He _____.

7. I'm certain Marie sent you a birthday card. Mary _____.

8. I'm sure she has been keeping secrets from me. She _____.

9. I'm sure David didn't go to the supermarket. Davis _____.

10. I'm certain he is working at the library. He _____.

Exercise 17. Translate the following sentences into English using suitable modal verbs.

1. Мне пойти и узнать, сделал ли он работу? Он, должно быть, сделал её еще вчера. 2. Тебе долго пришлось дожидаться его? 3. Зря я пришёл. Собрание отменили. 4. Ты должен был сказать нам об этом, а то теперь мы не знаем, что делать. 5. "Неужели она забыла заказать нам номера в гостинице?" - "Она наверное, заказала их на свое имя." 6. Не может быть, чтобы она сделала такую глупость. 7. Он должен приехать пятичасовым поездом. Неужели он опоздал на него? 8. Он, наверное, не сказал им об этом, и они, наверное, не придут. 9. Он мог бы хотя бы что-нибудь сказать, чтобы поддержать меня. 10. Ты мог бы сказать, что опоздаешь. 11. К сожалению, я не смог поговорить с менеджером. Мне следовало позвонить и договориться о встрече заранее. 12. Тебе следовало бы еще раз прочитать своё сочинение. Там, наверное, есть ошибки. 13. Зря ты так разговаривал с ним. Он мог обидеться. 14. Не может быть, чтобы он забыл о своём обещании.

Thing to do

Task 1. Speaking.

- You are at a fast food restaurant. Take turns to be a waiter and a customer.

Task 2. Speaking and Discussing.

1. Translate, explain and comment on the some traditional Russian dish to your guest:

Olivier salad (Russian potato salad), goluptsi (cabbage rolls), crab stick, salad, pelmeni, vareniki, herring under a fur coat, vinigret salad, draniki, borscht, chicken Kiev, ukha, pirozhki, okroshka, compote.

2. Be a host and a guest in turns.

Interview your partner like this: Can you tell me what Oliver Salad is?

Ask about: Olivier salad (Russian potato salad), goluptsi (cabbage rolls, crab stick salad, pelmeni, herring under a fur coat, etc.

3. Project Work:

· Imagine you are student travelers / business travelers. You are going to have lunch in St-Petersburg. Where will you go? What are the best eating places in the city centre? Use the Internet to find out. Collect as much information as possible. Give reasons for your choice.

· Work in small groups. Prepare a short presentation on the restaurants and cafes in St-Petersburg.

· Write a letter to your foreign friend describing your latest visit to some interesting restaurant or cafe and the experience you have had eating there. Express your opinion.

Task 3. Read the description of some Russian dishes. Guess what they are?

1. A vegetarian salad (boiled beets, potatoes, and carrots; pickles, some chopped onion)

2. A cold soup based on kvas, green onion, herbs and spices such as black pepper, mustard or horse radish.

3. A fish soup cooked with potatoes and other vegetables.

4. Salad with rice (or pasta), boiled eggs, sweet corn and diced crab (imitation or otherwise), mixed in mayonnaise.

5. Seasoned ground beef and rice filling stuffed inside boiled cabbage leaves. Sweet pepper shells are also a popular alternative to cabbage.

6. A light refreshing drink made by boiling fresh fruit with sugar, then leaving it to cool and infuse.

7. Marinated meat cooked on a skewer. Popularity in Russia originated in the late 19th century from Caucuses region

8. A traditional Russian dish made with minced meat filling, wrapped in thin dough dumplings.

9. Also known as Fish under a Fur Coat, its a Russian favorite. Ingredients include herring fillets, potatoes, carrots, beets, eggs and mayonnaise.

10. A flexible salad composed of boiled potatoes, vegetables, often with meat, mixed in mayonnaise.This salad is the creation of a French chef, M. Olivier, who in the 1860s opened a fashionable restaurant in Moscow called The Hermitage.

11. A vegetable soup most commonly made with beets and often with meat.

12. Small dough buns or pies stuffed with variable fillings. Traditional fillings include fish (sautйed with onions and mixed with hard-boiled chopped eggs), meat (boiled and chopped, then mixed with sautйed onions and eggs), Potato (mashed, then mixed with eggs and sour cream), cabbage (sautйed, plus egg and spices).

UNIT 9. ACCOMMODATION

There is no place like home.

East or West, home is best.

He who is first come is first served.

Whether on vacation or business, people like to feel that they are in their home away from home when they stay at a hotel. Customer service is by far the most important defining factor in the hospitality industry, and hotels are no exception. Guests must feel comfortable and at ease with the hotel staff, as well as with the accommodations.

Hotel managers must also have training in order to be competitive in the field. They must complete courses in business, hospitality management, marketing and communications. Travel and tourism course are offered at traditional universities and colleges, as well as online or through distance-learning programs.

Pre-reading task

Task 1. Work in pairs and discuss the following questions.

1. Have you ever stayed in a hotel? When did you stay there?

2. Was the hotel good?

3. What facilities did it have?

4. Was the service good?

5. Where did you have breakfast / dinner?

Task 2. For each of the six questions choose the correct answer.

1. I'm on a tight budget so I'll be staying in a _____ hotel while I'm travelling around Japan this year.

a) budget-star

b) tight budget

c) five-star

d) budget

2. I never know how much you're supposed to tip a _____. He carries your bags up to your room so it's quite a hard job. Do you think two dollars is enough?

a) housekeeper

b) porter

c) receptionist

d) concierge

3. If you want to find the best bars in the city, ask the _____. And then she'll wave down taxi for you right outside the hotel.

a) concierge

b) receptionist

c) porter

d) chambermaid